Warranty, Repair and Registration Information for the Great Fly Fishing Brands We Carry

 

These Things Happen

From Warranty or Repair Help to New Rod and Reel Registration – We have the Info You Need

 

So you just purchased that new fly rod or sweet fly reel and need some Warranty Registration information.

Or maybe you just rolled up that fancy new electric window in the back of your Jeep Wagoneer – and snapped the tip off your fly rod? (Wait. That was my Grandpa in Montana in 1975)

A few expletives and colorful metaphors later – you need to know how the warranty or repair process works.

We Can Help

This page is dedicated helping you find the Warranty Registration & Repair information and links to the Manufacturers.

Wherever possible, we have included the Online Registration access or Forms, Warranty cards – you name it.

 

Mystic Outdoors | Mystic Fly Rods

 

The MYSTIC FLY ROD ONLINE REGISTRATION PROCESS

Just Bought an Incredible New Mystic Fly Rod? Need to get that baby Registered? Pretty easy stuff. Go Here Now for the Mystic Fly Rod Online Registration

The MYSTIC FLY ROD LIFETIME WARRANTY POLICY

All Mystic rods are covered by a Lifetime Warranty for the Original Owner. This includes defects caused by craftsmanship or faulty materials for the life of the rod. All Mystic rods that are sold must be registered in order to file a claim. Please register your Mystic rod by returning the Registration Card. Upon careful examination by our warranty return center, any rod found to be defective will be repaired or replaced. Our commitment at Mystic is to repair or replace your rod and get you back on the water as soon as we possibly can. There is a nominal handling charge of $50.00 USD (local currency equivalent applies) payable by check, money order or credit card. You are not authorized to make repairs or replacements under this warranty, without written authorization of Mystic Rods.

The MYSTIC NO-FAULT ACCIDENTAL BREAKAGE POLICY

Mystic reserves the right to repair or replace any Mystic Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts. This Warranty Policy does not cover: damage caused by misuse, neglect or normal wear, consequential or incidental damages such as loss of fishing equipment or rod sections.

Please direct questions and comments to: warranty@mysticoutdoors.com

Mystic Outdoors Shipping Address

Mystic Outdoors
349 North Water Street
Portland, MI 48875

Mystic Fly Rod Warranty Questions

Our Warranty Department can answer many of your questions.

You can reach us by Phone as well
Phone: (248) 672-9375

Mystic Fly Rod Customer Service and Returns

We are available Monday through Friday 9:00am – 6:00pm est.

At peak seasons you may find us in the office very late, so do not hesitate to give us a call anytime.

(248) 672-9375 – Tell Dennis that Marlow’s Fly Shop had you call.

 

R. L. Winston Rod Company | Winston Fly Rods

 

The WINSTON FLY ROD ONLINE REGISTRATION PROCESS

Just Bought that Beautiful Winston Fly Rod and want to get it Registered? Go Here Now for the Winston Fly Rod Online Registration

Thanks for purchasing a Winston rod, and welcome to our family. In order for your rod to be covered under our Unconditional Lifetime Guarantee, please fill out the information below in its entirety. There is no need to do this if you have already sent a warranty card to us. Please note that the warranty is non-transferable and is good only for the lifetime of the original owner. Rods not covered under this guarantee include:

  • Used Winston rods not in the possession of the original owner
  • New Winston rods purchased from anyone other than an authorized Winston Dealer
  • Winston rods that haven’t been properly registered

The WINSTON UNCONDITIONAL LIFETIME GUARANTEE

This covers every new Winston boron/graphite and graphite fly rod and blank against breakage or manufacturer’s defects. This warranty is available only to the original owner of products purchased from an authorized Winston Dealer. This warranty covers, at Winston’s option, the repair of the original rod or the replacement of the rod with an equivalent rod only. To qualify for this warranty, the original owner must either send Winston a completed warranty card or register the rod online. Warranty cards can be scanned and emailed to info@winstonrods.com. The warranty does not cover lost rods, lost rod sections, intentional breakage, misuse, neglect, cosmetic wear or scratches. Warranty coverage for Winston blanks is limited to the blank only. The serial number for every Winston can be found in the script closest to the cork on the rod.

For all warranty work, the entire rod must be returned to Winston. Please refer to Service and Repair for directions. The rod owner agrees that Winston assumes no associated or ancillary liability due to use of the rod, including consequential or incidental damages. This guarantee gives you specific, limited legal rights. You may have additional rights under applicable state law.

THE HOW TO AND WHERE TO FOR WINSTON RODS

Very few anglers have had the good fortune to make it through their fly fishing lives without breaking or damaging a rod. Mishaps do occur. But whether your Winston is covered under our warranty or not, we’re dedicated to getting it repaired and back in your hands.

IF YOUR WINSTON ROD IS COVERED UNDER WARRANTY | Please complete the Winston Fly Rod Warranty Service Form and return it to Winston with your rod and the $50.00 administrative fee.

IF YOUR WINSTON ROD IS NOT COVERED UNDER WARRANTY | Please complete the Winston Fly Rod Non-Warranty Service Form and return it to Winston with your rod and the $150.00 standard repair fee.

Place the rod, including any broken sections, in its rod sock and tube and then carefully package for shipping. Please insure the package, as we will be unable to assist with any damage claims or loss with the shipping company. Your rod will be returned to you within 3 weeks of receipt. If there is a delay with processing your rod, we will contact you.

If you have any questions about your rod or this process, please do not hesitate to contact Winston at info@winstonrods.com.

MAKE CHECKS PAYABLE TO:

R.L Winston Rod Company

SEND TO:

R.L. Winston Rod Company
Repair Department
500 South Main Street
PO Box 411
Twin Bridges, MT 59754

*Note: There may be an additional charge for international shipments.

 

Scott Fly Rod Company | Scott Rods

 

The SCOTT FLY ROD ONLINE REGISTRATION PROCESS

Just Bought that Sweet Scott Fly Rod and want to get it Registered? Go Here Now for the Scott Fly Rod Online Registration

Scott Fly Rod Warranty Registration

The Scott Lifetime Warranty applies only to the original owner and must be registered within 30 days of purchase.

Your Scott rod model is written underneath or to the side of the Scott signature and on the cap of your case. The model is alphanumeric, beginning with a letter. The serial number of your rod is a six digit number located on the butt section of your rod (opposite the Scott inscription) and on the cap of your case.

The SCOTT FLY ROD ORIGINAL OWNER LIFETIME WARRANTY

Scott Graphite and Fiberglass Rod Original Owner Warranty

We design rods for high performance and build them to last a lifetime.  Sometimes things don’t go as planned and you break a rod (sometimes even we mess up).  It’s for these occasions that we warranty our fly rods and have a dedicated repair department of rod craftsmen.

The Scott Lifetime Warranty applies only to the original owner of new graphite and fiberglass rods, and must be registered within 30 days of purchase.  Unregistered or resold rods are not covered by this warranty. The warranty does not cover loss or theft, loss or damage caused by transportation such as airlines, UPS, FedEx, US Mail, intentional damage, or damage from neglect.

Scott guarantees every registered fly rod and blank we craft with a serial number greater than 35,000 (made prior to ~1994).  If for some reason we can’t repair your rod, we’ll figure out a replacement strategy with you. Thread colors may vary from those on the original rod. Discontinued cosmetic options and components will be replaced with their most comparable equivalent.

Scott Graphite and Fiberglass Blank Original Owner Warranty

Scott blanks carry the same warranty as our built rods, but we do not warranty the components or labor contributed by the customer rod builder. Broken sections built from blanks will be replaced by unfinished blanks. Please remove any components on broken sections prior to returning the broken rod.

Scott SC Rod Warranty

Every Scott bamboo rod comes with a warranty that covers defects in materials and workmanship for one year from the date of purchase. This warranty is valid for the original owner only. Any modification and/or repair other than by Scott will void your warranty.

For further information on your SC warranty and helpful care instructions, please reference the warranty card included with your rod.

SCOTT FLY ROD COVERED UNDER WARRANTY REPAIR FORM | Please complete the 2015 Scott Rod Repair Form and return with your rod. Please send us your entire rod. Include a completed copy of the Scott repair form along with a check, money order, or credit card number for $50.00 per warrantied rod, and return to:

Scott Fly Rod Company
ATTN: Repairs
2355 Air Park Way
Montrose, CO 81401
Broken your rod? Please visit our repair page for information on how to return your rod for repair.

How do I package and ship my Scott fly rod?

Put the entire rod in its cloth liner and case. Package the rod, liner, and case in a cardboard box or tube and send it to the address above. We recommend sending the rod via UPS or FedEx, insured for the full value of the rod. Use a tracking service/delivery confirmation if available. Keep a copy of your tracking number and a copy of the completed repair form sent with your rod.

I live outside the United States. What will it cost to return my Scott rod?

International repairs will be charged actual freight to a credit card. Please include your contact information or a credit card number to cover return shipping and handling.

How long will it take to repair my Scott fly rod?

We’ll complete most repairs within 4 weeks of receipt. Rods that have been discontinued for over four years may take longer than current stock models.

I built my rod from a Scott Blank. Can it be repaired?

Yes. We’ll return the rod with a new blank section. When returning a blank for repair, please remove any hardware you wish to keep or reuse before returning the blank to Scott.

Is my rod covered by the Scott warranty?

Rods that have been resold, are not registered with Scott within 30 days of purchase, or have a serial number lower than 35,000 (built prior to ~1994) are not covered under the Scott warranty, and will be charged a reasonable fee for repairs.

 

Redington | Redington Fly Rods, Reels and Waders

 

Redington Warranty

Redington stands behind the products we make and your satisfaction is important to us. Redington designs gear that performs and gets the most out of your time in the outdoors.

We understand the importance of quality gear and you deserve products that perform. If you are not satisfied with any Redington product, you may return the product in accordance with Redington’s warranty policy.

REDINGTON WARRANTY INSTRUCTIONS

In order to invoke this warranty, the original owner must send the entire Redington product, including broken parts or pieces freight paid and insured to:

Redington Warranty Department
8500 NE Day Road
Bainbridge Island, WA 98110

For our US customers, print out our Redington Warranty Service Form and follow the instructions.

For our Canadian/International customers please submit the Contact Us form to receive instructions on how to send in and pack your warranty items.

REDINGTON FLY ROD WARRANTY

Every new Redington rod purchased through an authorized retailer, with the exception of the Crosswater Series and the Minnow and Topo Combos, is covered by our lifetime, original owner warranty. The Crosswater, Minnow and Topo are covered by a one-year warranty against defects in materials or workmanship and must include a dated proof of purchase. This warranty is limited to replacement of the rod only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Redington reserves the right to replace any discontinued models with the newer models when necessary. Colors may vary between original and replacement parts. In order to invoke this warranty, the original owner must send the entire Redington product, including broken parts or pieces, freight paid and insured to the Bainbridge Island address listed below.

To service your Redington product, you must fill out the Redington Warranty Service Form. Please follow the instructions stated below and be sure to include this form in the package.

For our Canadian/International customers please submit the Contact Us form to receive instructions on how to send in and pack your warranty items. Thank you!

REDINGTON REEL WARRANTY

Every new Redington reel, with the exception of the Crosswater, Pursuit and Path reels, is covered by our lifetime, original owner warranty against defects in materials and workmanship. Crosswater and Path reels are covered by a one-year warranty against defects in materials or workmanship and must include a dated proof of purchase.This warranty is limited to repair or replacement of the reel only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Redington reserves the right to determine whether to repair or replace any Redington product covered by this warranty and the right to replace any discontinued models with the newer models when necessary. Colors may vary between original and replacement parts. In order to invoke this warranty, the original owner must send the entire Redington Product, including broken parts or pieces, freight paid and insured to the Bainbridge Island address listed below.

To service your Redington product, you must fill out the Redington Warranty Service Form. Please follow the instructions stated below and be sure to include this form in the package.

For our Canadian/International customers please submit the Contact Us form to receive instructions on how to send in and pack your warranty items. Thank you!

REDINGTON WADERS WARRANTY

Our Waders are covered by a one-year warranty against defects in material and workmanship. Any claim against this warranty must include a dated proof of purchase. This warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Redington reserves the right to replace any discontinued models with the newer models when necessary. In order to invoke this warranty, the original owner must send the entire Redington product, freight paid and insured to the Bainbridge Island address listed below. All waders and wading boots must be washed and cleaned prior to sending the product back to Redington.

To service your Redington product, you must fill out the Redington Warranty Service Form. Please follow the instructions stated below and be sure to include this form in the package.

For our Canadian/International customers please submit the Contact Us form to receive instructions on how to send in and pack your warranty items. Thank you!

 

Ross USA | Ross Reels and Fly Rods

 

The ROSS REELS and FLY ROD ONLINE REGISTRATION PROCESS

So you just bought an incredible Ross Reel or Ross Fly Rod and you want to get it registered online: Go Here Now for the Ross Product Online Registration

“Since 1973, Ross has and always will stand behind the quality of our products.”

Ross products purchased through an authorized dealer are covered by a lifetime warranty. This warranty only applies to the original owner and is not transferable. This warranty is limited to repair or replacement of the product only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, negligence, normal wear, fire, theft, loss or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To qualify for warranty service, the original owner must return the product to Ross with a Product Service Form, or the warranty return will be refused and sent back to the customer. All shipments to Ross must be freight paid. Ross reserves the right to determine whether to repair or replace any product covered by this warranty. Discontinued products may be replaced with newer models when necessary.

The ROSS REELS WARRANTY and PROCESS

Ross Reels’ products are unconditionally guaranteed against manufacturers defects in material and workmanship for as long as the original purchaser owns the product. This warranty only applies to the original owner and is not transferable. This warranty is limited to repair or replacement of the product and does not cover direct, indirect, consequential incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, negligence, normal wear, fire, theft, loss or intentional damage. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

We carefully inspected all products prior to shipment; however, should you detect a defect in material or workmanship, please send the product back to Ross Reels with a Product Service Form enclosed. The Product Service Form can be found on the Ross Reels website and must be filled out in its entirety. The product will be repaired or replaced at a nominal charge including return shipping costs.

ROSS USA Shipping Address is:

11 Ponderosa Court
Montrose, Colorado 81401

QUESTIONS AND ANSWERS ABOUT THE ROSS WARRANTY

Q: I have a broken rod or reel! What do I do?
A:  Follow these five easy steps:

1. Select your product from the dropdown menu and click “GO”.

2. Fill-out the form with your information right on your computer.

3. Print the form.

4. Pay the service fee with a check or money order in the appropriate amount made out to “Ross Reels”.

5. Ship your product and the completed form. Tear off the bottom portion of the form for your records.REMINDER!! When sending Ross products in for warranty claims, we highly recommend using a shipping carrier that can track and confirm delivery of shipments. We are not responsible for any lost or damaged packages on inbound shipments. Thank you!

Q: Should I send my broken Ross rod in a rod tube or rod case?

A: No. Please ship the entire rod in a standard shipping carton WITHOUT the tube or case. Our return packaging is very sturdy.

Q: Why does Ross charge a service fee?
A: To meet the demands of anglers, Ross charges a nominal service fee to have warranty and repair service performed by our factory experts. We have mastered the repair process over the last 40+ years and we take pride in knowing that every time you contact Ross Reels, you receive great service and your product is handled by knowledgeable staff members. Our service is very comprehensive, takes several steps, and many hours to complete. We even go one step further and often re-package your products to factory standards so they ship safely. We treat every product with care and each one is returned as new as possible.

Q: What’s included in the service fee for Ross reels?

A: Every reel is carefully inspected, one at a time, by an expert. This process encompasses a wide range of steps and services such as:- Complete dismantling and diagnosis, this includes all internal components- Replacement of parts (in the case of warranty products)- Full testing, all reels are returned to precise factory specifications- Cleaning- Return ground shipping, including all handling and necessary packaging

Q: Is shipping included?

A: Yes, return ground shipping, handling, and any necessary packaging is included to lower 48 contiguous United States. For return ground shipping to Hawai’i, Alaska, and Canada, an additional $24.95 must be included. Expedited shipping will be an additional charge and you will be billed less the cost of the equivalent ground freight. Any International shipping (excluding Canada) will be invoiced prior to shipment at the current market rate. You can be assured that we strive to keep our shipping and handling costs as low as possible for our customers.

Q: I just need a part for my Ross reel. Can you send me one?

A: Due to the huge number of Ross reels of various generations, in most cases it’s best for us to repair your reel in house. However, some parts are available for some reels. Send us an email with a description of what you are looking for and we will do our best to help.

Q: How do I pay the fee?

A: For the quickest turnaround, please include a check or money order with your product. You can also request that we contact you for credit card payment, but please note that this may delay processing.

Q: How long will it take to get my reel/rod returned to me if I send it in for service?

A: Most products are serviced and shipped back to you within 15-20 working days of receipt. However, some warranty repairs take longer than others. For more details, see the “Product Service Form” at the top of the page for your specific item.

Q: I’m leaving on a fishing trip in a week. Can I get my Ross reel/rod back in time?

A: In most cases we are able to accommodate reasonable requests for expedited service and we recommend you follow up with a phone call or e-mail. Use the “Product Service Form” at the top of the page and note the relevant dates required on the form.  Keep in mind that transit time is the slowest part of service, so ship accordingly. We prefer UPS 2-day service or USPS Priority Mail.

Q: Why do you charge a different service fee for your products?

A: Ross has a dedicated team of experts who perform customer service and each product requires varying degrees of skill and time to properly inspect, test and perform repairs. The prices reflect those variations.Q: If my Ross Reel requires extra parts, is this included in the service fee?
A: In most cases, yes. If your Ross product is covered under our warranty, these parts are included. In the unusual case that your product falls outside of the warranty, parts are an additional fee. You will be notified in the event your product needs additional parts and what those prices might be.Q: Why do you charge different service fees for Ross Fly Rods?
A: In many cases, rods are replaced new. All rod models have unique qualities and materials and the prices reflect the various skill levels and time required to service, repair, or replace the rod as covered under the warranty.

Q: I broke a reel or rod from a Ross COMBO Outfit. Do I have to send back the whole outfit and what is the service fee?

A: No. You can the send individual components back and the service fee for these components is listed in the corresponding warranty form.For all Outfit reels, please select the appropriate product from the “Product Service Form” at the top of the page.

Please note that Flystart Fly Reel Outfits can only be replaced as a new Flystart reel.

For all Outfit rods:- Journey Outfit rods must be replaced new as completely new Journey Outfit. Please send your Journey rod back with a completed Journey Outfit  “Product Service Form” located in dropdown menu at the top of the page.

– For Essence Outfits, please select the “Essence FS rod” from the “Product Service Form” dropdown menu at the top of the page.

– For Essence Elite Outfits, please select the “Essence FC rod” from the “Product Service Form” dropdown menu at the top of the page.

Q: Where do I send my Ross Product for warranty/service?

A: All Ross products are serviced at our Montrose, CO location. The address is pre-printed on the Ross “Product Service Form”.

Q: My Ross Fly Rod broke. Can you send me just the broken section?

A: Unfortunately, no. Our rod sections are fit individually. Please send in the entire rod and we will replace your entire rod under our warranty service.

Q: I have an old Ross Reel that’s not working any more. What should I do?

A: Send it in to us, and we’ll service it. Go to the “Product Service Form” dropdown menu at the top of the page and follow the directions for returning a reel for service.

Q: You don’t make my model any more. Can you still repair it?

A: Usually, yes. In some cases, such as with rods, we may need to substitute a newer model replacement. You can also visit our Product Help page for additional information on Ross Discontinued/Heritage products.

 

The Waterworks-Lamson | Waterworks Lamson Reels

 

The WATERWORKS-LAMSON WARRANTY and PROCESS

So you just bought an nicest Waterworks-Lamson Reel and Need Information About The Warranty

Our warranty is valid for the lifetime of the original purchaser of this reel against any defect in material or workmanship. This warranty applies to parts and labor, and does not cover damage due to misuse, improper maintenance or modification. This warranty is limited to repair or replacement at our option. We will fix and ship your reel promptly so that you may enjoy fishing with your Waterworks-Lamson reel.

*Note: Repair parts or color may not match the original reel.

Warranty-Repair Reel Return Procedure for Individual Customers

We do not repair Lamson USA “LP” or “DCA” reels

If you need to return your Waterworks-Lamson reel for repair:

1. Box the reel including a Waterworks-Lamson Return Form.

2. Send the frame & spool; a complete repair cannot be made without the entire reel.

3. Remove the line if possible. If not possible, please ensure the line is wound  tightly and secured on the spool. We will take the utmost precaution to protect your line but are not responsible for any damage to the line if it is not removed.
4. Enclose a check for $20.00 or a credit card number with an expiration date to cover the cost of handling and return shipping. International charges will vary, please provide payment information and we will contact you with rates prior to return shipment.

5. Shipping Address For The Waterworks-Lamson Fly Reel Repair:

The Waterworks-Lamson
Attn. Warranty-Repair
2756 South Cole Road – Suite #110
Boise, Idaho 83709

Please Note: We will not assign the reel a RA # until it reaches our facility, it is advisable that the reel is shipped by a company that provides tracking information. We will not be responsible for the reel until we receive it.

We return all domestic reels via UPS Ground to physical addresses and USPS
Priority Mail to PO boxes.

Thank you,
The Waterworks-Lamson Warranty-Repair Team
If you need to return a reel for repair please refer to the instructions and return form below.

Please print and fill out the following form. To insure proper return of your reel please print clearly on the form.

If you need parts or have any other questions, for fastest service please send your requests or questions to warranty@waterworks-lamson.com

You may also contact us at 1-888-562-1310 or 208-562-1310

 

Marlow’s Fly Shop Stands Behind These Great Fly Fishing Brands

 

 

 

If you have any questions at all, do feel free to reach out to us.

We are happy to help!

Use Our Easy Contact Us Form

Marlow’s Fly Shop | MFlyShop.com

202 East Ramshorn St.
Dubois, WY 82513
Phone: 307-455-2620